Web Store Shipping Policy

Shipping Destinations: We deliver to Belgium, Netherlands, Luxembourg, France, and Germany.

Delivery Times: Orders typically arrive within 3-5 business days.

Shipping Fees: €10 for Belgium; €20 for France, Germany, and Luxembourg. Free shipping for orders over €250.

Order Processing: Orders are processed within 1-2 business days. You'll receive tracking information via email.

Duties and Taxes: Customers are responsible for any applicable customs duties and taxes.

Damaged or Lost Packages: Please email support@aquanova.com for assistance.

Order Modifications: Orders cannot be changed once fulfilled. To cancel before fulfillment, contact support@aquanova.com.

Customer Support: For any questions or concerns, reach out to support@aquanova.com.

Extended Details:

• Currently, we only ship to the mentioned European countries.

• We use reputable carriers to ensure your order arrives safely and on time. The specific carrier will be indicated in your shipment confirmation email.

• We do not offer express shipping options at this time.

• During peak seasons, such as holidays, shipping times may vary. We recommend placing your order well in advance to avoid delays.

• Once your order is shipped, you will receive an email with tracking details. You can track your order on the carrier's website using the provided tracking number.

• If a delivery attempt fails due to incorrect address details provided by the customer, or if the package is not collected from the carrier's facility, the customer may be responsible for any additional shipping fees.

• For returns, customers are responsible for the return shipping costs unless the return is due to a mistake on our part, such as incorrect or defective items.

• We are committed to sustainability and use eco-friendly packaging materials whenever possible.