B2C FAQ's
- What kind of bathroom articles do you offer?
- How do I choose the right size and colour for my bathroom?
Choosing the right size and colour for your bathroom involves considering the space available, your storage needs, and your personal style. Measure your bathroom to understand what sizes of items like bath mats or storage organisers will fit. For colour, consider a scheme that complements the existing colours in your bathroom or creates the desired ambiance. Light colours can make a small bathroom feel larger and brighter, while bold or dark colours can add drama or cosiness.
Browse through our product types as we provide a range that can cater to different size and colour preferences.
Ordering process:
- How do I place an order on your webshop?
To place an order on Aquanova.com, you would typically navigate to the product you wish to purchase, select the desired options (like size or colour), add it to your cart, and then proceed to checkout. At checkout, you'll provide shipping and payment information to complete your purchase. It's a straightforward process, but if you need additional assistance, you can always reach out to support@aquanova.com for further guidance.
Shipping and delivery:
- What are the shipping costs?
The shipping costs on our webshop can vary depending on the destination, the shipping method chosen, and the weight of the items ordered. You can view the shipping costs at checkout before completing your purchase. For a detailed breakdown of shipping costs, you can refer to our Shipping Policy on the website or contact our customer service for further assistance.
- How can I track my order?
You can track your order using the tracking number provided in your shipping confirmation email. The delivery time can vary depending on your location and the shipping method chosen.
Returns or exchanges:
- What is your return and exchange policy?
Our return and exchange policy allows customers to return or exchange items within a specified period, usually 30 days, from the date of purchase, provided the items are in their original condition and packaging. For a detailed understanding of our return and exchange policy, including the steps to initiate a return or exchange, you can refer to the RETURN PROCEDURE on our webshop or contact our customer service for guidance.
Customer Service:
- How can I get in touch with customer service for further assistance?
- How can I provide feedback on my shopping experience?
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