FAQ

                                                                                              1. Textile

1.1 How do I wash my towels?

The majority of our towels can be washed at 60°. Do you prefer to wash them at 40°? No problem! This way your towels will last even longer and its more environmentally friendly! Ironing and drying instructions vary from product to product. That’s why you should look carefully at the instructions for your product on the care label. It’s best not to let wet textiles dry in the sun. This can cause the colors to fade.

1.2 How do I wash my bath mat?

It is important that you put the bath mat in a washing bag. This will protect the bath mat from friction in the drum and keep the mat maintain its look. The bag also catches fluff, so nothing remains in the machine. After washing, you can easily dispose the dirt in the bin. Not every product has the same maintenance instructions. Therefore, look carefully at the instructions of your product on the washing label.

 Do not hang your bath mat to dry vertically. This may cause it to deform. Place it rather horizontally on a drying rack. Wet textiles should not be left to dry in the sun. This may cause the colors to fade. It is advisable to wash the bathmats as little as possible. Most mats are so large that they absorb a lot of water in the washing machine. The mat becomes heavy and dries slowly. If you don’t stand on the mat with your shoes on, regular washing may be unnecessary.

1.3 My bath mat absorbs little water

Chances are that your mat consists of synthetic material. This has a lower absorption capacity than a natural fabric such as cotton. Part of the water remains on the surface, which means it dries faster than  natural fabric. It depends on what you find more pleasant.

1.4 My bath mat dries slowly

Chances are that your mat consists of a natural material such as cotton. This has a higher absorption capacity than a synthetic fabric. It takes longer for the mat to dry, but your feet remain drier as the water won’t lay on the surface. It depends on what you find more pleasant.

1.5 Do you have a bath mat with a toilet cut-out?

Yes, we do! We currently have the Bela series that includes a toilet contour.

1.6 Is the anti-slip suitable for underfloor heating?

Yes they are! All of our bath mats are suitable for underfloor heating.

1.7 How do I wash my bathrobe?

Not every product has the same care instructions. Look carefully at the instructions of your product on the care label. Wet textiles should not be allowed to dry in the sun. This can cause the colors to fade.    


                                                                                              2. Accessories

2.1 The pump of my soap dispenser is rusty / soap discolors.

This is not pleasant of course! A possible cause is the pH value of your soap. Stainless steel contains a protective layer. If the pH value is not neutral (5.5-7), it can penetrate this layer. Very strong acids (very low pH) and very strong alkalines (very high pH) are extremely corrosive and burn holes through different materials.

Although stainless steel is made to be more resistant to acids, it is less resistant to alkaline substances. In most cases, soap is an alkaline substance. This allows the soap to react with the pump and discolor. It is strongly recommended to choose a pH-neutral soap. This is not only better for the material, but also much healthier for your skin. And that is of course the most important thing.

! Important: in order to maintain the pump, it is best to rinse regularly by pumping in lukewarm water. This way you can prevent the soap from penetrating the protective layer in the long run and rinse away any leftovers immediately. !

2.2 The pump is not working as it should. How do I fix this?

If the soap comes out of the pump with difficulty, the pump may be clogged. This can happen when your soap dispenser is not used daily. Solution: in order to maintain the pump, it is best to rinse it regularly by pumping it in lukewarm water. This way you can prevent the soap from penetrating the protective layer in the long run and rinse away any remaining residue. Leftovers in the pump can also result in soap coming out too quickly. The pressure builds up and pushes the soap out at a higher speed. Another possibility is the fluidity in the soap. A watery soap comes out much faster than a thicker soap.

2.3 Can the accessories be put in the dishwasher?

Most of our accessories are not dishwasher proof. Some materials would be able to withstand this, but this does not apply to the anti-slip on the bottom. Therefore, we recommend not putting any Aquanova accessories in the dishwasher just to be on the safe side. Rinsing by hand in lukewarm water is possible. Clean the pump regularly by pumping it several times in lukewarm water. Then dry the material thoroughly.

2.4 How do I maintain the material?

Although the products are suitable for the bathroom, they are not meant to be moist for a longer period of time. In very humid, small rooms, it is recommended to dry the products regularly. Constant exposure to moisture can damage the product. 

 

                                                                                              3. Baskets

3.1 Can I wash my laundry and storage baskets?

Read the washing instructions on the label on the inside. Preferably wash the baskets in a laundry bag. Does the product not carry a washing label? Then it is not suitable for washing. It is best not to let wet textiles dry in the sun. This may cause the colors to fade.

3.2 My laundry basket does not stay upright. How do I solve this?

Laundry baskets with a thinner fabric often loose shape when they aren’t filled with laundry. Steaming may help to maintain the shape. Push the basket into the desired shape by hand. Steam the basket to fix the shape as best as possible. Avoid direct contact between the material and the steamer.

                                                                                              4. Organizers

4.1 How do I maintain my wood products?

Most types of wood shrink or expand in cold or warm temperatures. This does not affect the quality. The wooden bath mats are not suitable for use in the shower. In very humid, small rooms, it is recommended to dry the products regularly. The wood has been given the necessary treatments, but constant exposure to moisture can damage the varnish in the long term. Do not let the product dry in the sun. This may cause it to fade.

4.2 How do I take care of my steel products?

The steel products require little or no maintenance. In very humid, small spaces it is recommended to dry the products regularly. Constant exposure to moisture can damage the product.

 

                                                                                              5. Gift sets

5.1 Does it come in a gift packaging?

Of course it does! We put the packaging in a more luxurious jacket as shown on page 86, so you can leave the wrapping paper behind. The products in this category certainly present beautiful gifts for your loved ones.

5.2 Are the fragrance sticks included?

Yes! Three fragrance sticks are included with both the diffuser set and the refill.

5.3 Are the scented stones and fragrance oil included?

Yes, they are! The scented stones and scented oil of your choice are already in the stone pot. 

5.4 How long do the scent sticks last?

± 3 months

5.5 How long do the scented stones last?

It depends on your own preference, the size and ventilation of the room. Add drops of scented oil to taste.

5.6 Do I need to clean the stones, before I put another smell on it?

Our fragrance stones are professionally immersed in a fragrance. This happens even before the stones go into the holder. If you would like a different scent, we advise you to buy a new product.

5.7 How do I clean the fragrance stones?

Cleaning is not necessary. Close the holder with its lid at night to avoid dust. 

5.8 I don’t think the smell is strong enough. How do I solve this?

Add drops of scented oil to taste. The amount depends entirely on you! When you shake the jar with lid from time to time, the smell comes back to life. It is best not to use the stones in a very large or much ventilated room. The smell will evaporate faster or you will need to use more oil to enrich the entire room with scent.

5.9 Can I buy a refill?

Refills with sticks are available for the diffusers. There are currently no scented stones or oils available for the stones.