FAQ

You can find the catalogue at the bottom of the page.
We are so happy to hear that you are interested in our products! Unfortunately we do not offer the possibility for consumers to buy products directly from us, and we don't have acces to our retailers' stock. Click on 'STOREFINDER' to find a distributor in your area. Be sure to check the shipping areas of our retailers as well under ‘WEB STORES’. If the products you are looking for aren’t available in that store, perhaps you can ask them to include these products in their next order with Aquanova.
Thank you for your interest in our products! Currently, we only sell directly to companies. Want to become a distibutor of Aquanova products? Please send your request to sales@aquanova.com. Be sure to include your name, address, VAT number and a short description of your company. Our sales team will help you as soon as possible.
We are so happy to hear that you are interested in our products! Unfortunately we do not offer the possibility for consumers to buy products directly from us, and we don't have access to our retailers' stock. Click on 'STOREFINDERto find a distributor in your area. Be sure to check the shipping areas of our retailers as well under ‘WEB STORES. If you search for the product on Google, the retailers who offer this article will appear. If the products you are looking for aren’t available in that store, perhaps you can ask them to include these products in their next order with Aquanova.
Are you interested in becoming a retailer, or do you want to purchase several products for your hotel, wellness center etc.? That's possible! Please send an e-mail with a short company description and company details to sales@aquanova.com. Our sales team will help you as soon as possible.
Unfortunately it isn’t possible to obtain samples. If you are in doubt about your purchase, we advise you to visit a retailer near you.
Unfortunately it is not possible for consumers to purchase or collect products at the head office in Maasmechelen.
We ship to companies all over the world. Click on 'STOREFINDERto find a distributor in your area. Be sure to check the shipping areas of our retailers as well under ‘WEB STORES’. 
We are sorry to hear that the product didn’t meet your expectations. Unfortunately we are not able to process returns from consumers. Please contact the store of your purchase. If they cannot offer you a solution, they will contact us directly. Together with our retailer, we will look for a suitable solution.
Sorry to hear that your product is damaged. Please be sure to contact the store of purchase first. If they cannot offer you a solution, they will contact us directly. Together with our retailer, we will find a suitable solution for you.
Spare parts are available for a large part of the articles. You can find the spare parts at the back of the catalog.
Our ambition is to make greener choices every day. The result of this can already be found in a few products. Think of the ‘Global Organic Textile Standard’ label of the Oslo and Per series, the Dix and Sawa baskets made from bamboo and recycled PET, Jura bath mats made from recycled PET or our other series made from natural materials.
The majority of our towels can be washed at 60°. Do you prefer to wash them at 40°? No problem! This way your towels will last even longer and its more environmentally friendly! Ironing and drying instructions vary from product to product. That’s why you should look carefully at the instructions for your product on the care label. It’s best not to let wet textiles dry in the sun. This can cause the colors to fade.
It is important that you put the bath mat in a washing bag. This will protect the bath mat from friction in the drum and keep the mat maintain its look. The bag also catches fluff, so nothing remains in the machine. After washing, you can easily dispose the dirt in the bin. Not every product has the same maintenance instructions. Therefore, look carefully at the instructions of your product on the washing label. Do not hang your bath mat to dry vertically. This may cause it to deform. Place it rather horizontally on a drying rack. Wet textiles should not be left to dry in the sun. This may cause the colors to fade It is advisable to wash the Bath mats as little as possible. Most mats are so large that they absorb a lot of water in the washing machine. The mat becomes heavy and dries slowly. If you don’t stand on the mat with your shoes on, regular washing may be unnecessary.
Chances are that your mat consists of synthetic material. This has a lower absorption capacity than a natural fabric such as cotton. Part of the water remains on the surface, which means it dries faster than natural fabric. It depends on what you find more pleasant.
Chances are that your mat consists of a natural material such as cotton. This has a higher absorption capacity than a synthetic fabric. It takes longer for the mat to dry, but your feet remain drier as the water won’t lay on the surface. It depends on what you find more pleasant.
Sometimes a bath mat serie might include a wc-contour. Take a look in our catalogue at the bottom of the page, to see if we have one at the moment!
Yes, we do! We currently have the Bela series that includes a toilet contour.
Not every product has the same care instructions. Look carefully at the instructions of your product on the care label. Wet textiles should not be allowed to dry in the sun. This can cause the colors to fade.
Click here to find the meaning of our care symbols.
This is not pleasant of course! A possible cause is the pH value of your soap. Stainless steel contains a protective layer. If the pH value is not neutral (5.5-7), it can penetrate this layer. Very strong acids (very low pH) and very strong alkalines (very high pH) are extremely corrosive and burn holes through different materials. Although stainless steel is made to be more resistant to acids, it is less resistant to alkaline substances. In most cases, soap is an alkaline substance. This allows the soap to react with the pump and discolor. It is strongly recommended to choose a pH-neutral soap. This is not only better for the material, but also much healthier for your skin. And that is of course the most important thing. ! Important: in order to maintain the pump, it is best to rinse regularly by pumping in lukewarm water. This way you can prevent the soap from penetrating the protective layer in the long run and rinse away any leftovers immediately. !
If the soap comes out of the pump with difficulty, the pump may be clogged. This can happen when your soap dispenser is not used daily. Solution: in order to maintain the pump, it is best to rinse it regularly by pumping it in lukewarm water. This way you can prevent the soap from penetrating the protective layer in the long run and rinse away any remaining residue. Leftovers in the pump can also result in soap coming out too quickly. The pressure builds up and pushes the soap out at a higher speed. Another possibility is the fluidity in the soap. A watery soap comes out much faster than a thicker soap.
Most of our accessories are not dishwasher proof. Some materials would be able to withstand this, but this does not apply to the anti-slip on the bottom. Therefore, we recommend not putting any Aquanova accessories in the dishwasher just to be on the safe side. Rinsing by hand in lukewarm water is possible. Clean the pump regularly by pumping it several times in lukewarm water. Then dry the material thoroughly.
Although the products are suitable for the bathroom, they are not meant to be moist for a longer period of time. In very humid, small rooms, it is recommended to dry the products regularly. Constant exposure to moisture can damage the product.
Read the washing instructions on the label on the inside. Preferably wash the baskets in a laundry bag. Does the product not carry a washing label? Then it is not suitable for washing. It is best not to let wet textiles dry in the sun. This may cause the colors to fade.
Laundry baskets with a thinner fabric often loose shape when they aren’t filled with laundry. Steaming may help to maintain the shape. Push the basket into the desired shape by hand. Steam the basket to fix the shape as best as possible. Avoid direct contact between the material and the steamer.
Most types of wood shrink or expand in cold or warm temperatures. This does not affect the quality. The wooden bath mats are not suitable for use in the shower. In very humid, small rooms, it is recommended to dry the products regularly. The wood has been given the necessary treatments, but constant exposure to moisture can damage the varnish in the long term. Do not let the product dry in the sun. This may cause it to fade.
The steel products require little or no maintenance. In very humid, small spaces it is recommended to dry the products regularly. Constant exposure to moisture can damage the product.
Of course it will! We've put the complete fragrance sets in a more luxurious jacket, so you can leave the wrapping paper behind. The products in this category certainly present beautiful gifts for your loved ones.
± 3 months
It depends on your own preference, the size and ventilation of the room. Add drops of scented oil to taste.
Our fragrance stones are professionally immersed in a fragrance. This happens even before the stones go into the holder. If you would like a different scent, we advise you to buy a new product.
Cleaning is not necessary. Close the holder with its lid at night to avoid dust.
Add drops of scented oil to taste. The amount depends entirely on you! When you shake the jar with lid from time to time, the smell comes back to life. It is best not to use the stones in a very large or much ventilated room. The smell will evaporate faster or you will need to use more oil to enrich the entire room with scent.
Refills with sticks are available for the diffusers. There are currently no scented stones or oils available for the stones.
Want to stay on top of the latest novelties? Keep an eye on our Facebook page and Instagram!
We regularly work together with designers or influencers, among others. Want to collaborate? Don't hesitate to send an email to marketing@aquanova.com. Or contact us through social media. We're already curious!
Couldn’t find the answer in the list above? Please contact the store of purchase first. If they don’t have the answer either, send an email to info@aquanova.com. Our team will be happy to help!